Orders & Payments
Can I change my order/delivery address after it's been placed?
We process orders hourly so once the order has been placed, we are unable to: Cancel orders Add, remove or replace items in your order Update your shipping address or shipping method If you discover that you have made a mistake with your order
How do I order a Modibodi Gift Voucher?
We’re excited to offer e-gift cards for your convenience. Buy one, and it'll land directly in your email inbox. From there, you can easily forward it to your recipient or send it directly to them. Ready to make someone’s day? Visit our gift card page
What payment methods does Modibodi accept?
We accept major credit and debit cards but do not accept bank transfers. Afterpay and Klarna are also accepted in Australian orders.
I forgot to apply my coupon code! What can I do?
We got you! Please email our customer experience team within 24hours of purchase at [email protected] with your discount coupon code and we will sort this out for you.
How do I apply a discount/coupon code?
You can apply your Modibodi discount code or coupon code during checkout by entering it in the Discount Code box before completing your purchase. Please note that only one discount code can be used per order, and most Modibodi promo codes can only be
What should I do if there’s an item missing from my order?
If an item is missing from your Modibodi order, please contact our Customer Experience team within 14 days of delivery so we can help resolve the issue quickly. Email [email protected] and include:. This information helps us investigate your missing
What do I do if I receive an incorrect item or order?
If you receive an incorrect item or order, please contact [email protected] immediately to notify us of the issue so we can resolve this for you promptly. Please advise: 1. Your Order Number 2. The item you did not receive 3. The name of the item you
What is Shop Pay and how does it work?
Shop Pay is a secure checkout option that lets you save your email, payment and shipping details for faster checkout at participating stores, including Modibodi. When you choose Shop Pay, your saved information is automatically filled in, making futu
What is Shop Now option when you return your items?
The Shop Now option lets you exchange your item for something else in our store using your return credit, plus an extra $5 bonus credit. When processing your return in our Returns Portal, select “Don’t see the product you want? Shop with return credi
How do I unsubscribe from emails?
If you’d like to unsubscribe from Modibodi marketing emails, simply click the Unsubscribe link at the bottom of any email and follow the prompts. If you have trouble unsubscribing or want to stop receiving Modibodi emails or SMS, please contact our C
What do I do if I have a faulty item?
Modibodi takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. If you have received a product that is deemed faulty we
Can I upgrade my shipping or receive expedited processing?
Due to our hourly order processing, we usually can't upgrade shipping once an order is placed. While we'll do our best to speed up the fulfillment process if you need it urgently, we can't guarantee faster delivery, especially during busy periods or
What are the terms and conditions for discount codes?
Each Modibodi discount code or promotion has its own terms and conditions, which may vary depending on the offer. In most cases, discount codes cannot be applied to clearance items, already discounted products, gift cards, kits or bundle packs. For f
How do I get an invoice for my purchase?
For the first one hour after placing your order, you’ll have the option to request a tax invoice directly from your order page. Once your order ships, you’ll also receive a Shipping Confirmation email that includes your tax invoice. If you can’t find
My 20% off Welcome Code isn't working
The 20% welcome discount can’t be used on bundle packs, gift cards, Kits, Packs or Give A Pair, and it can’t be combined with other offers. If your code isn’t applying, please check whether the items in your cart fall into one of these exclusions. Fo
How do I sign up to get the 20% welcome discount code?
To receive your 20% welcome discount, simply enter your email in the sign-up box at the bottom left of our website and your code will be sent straight to your inbox. You can also sign up through the pop-up when you visit our site. 😊. If you haven't
When will I receive updates on my order status?
After placing your order, you’ll receive an order confirmation email once it has been processed. When your order ships, we’ll send a shipping confirmation email with tracking details so you can follow its journey. If you can’t find these emails, plea
How can I track my Modibodi order?
You can track your order by logging into your account on our website and visiting the Order History section. From there, you’ll be able to view your order status and access your tracking details. You’ll also receive a shipping confirmation email with
How do I order a Modibodi gift card?
You can purchase a Modibodi e-gift card directly from our website. Once purchased, the digital gift voucher is delivered to your email inbox, making it easy to forward or send directly to your recipient. A Modibodi gift card is a simple and thoughtfu