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Orders & Payments

What is the 60 Day Risk-Free Trial?

We know that trying a new product for the first time can sometimes be daunting, this is why we introduced a 60-day risk-free trial offer for first-time customers. This means as a first-time customer only,  you can try Modibodi, RED, or MO and if for

Can I change my order/delivery address after it's been placed?

We process orders hourly so once the order has been placed, we are unable to:  Cancel orders Add, remove or replace items in your order Update your shipping address or shipping method If you discover that you have made a mistake with your order

Can I use more than one promotion or offer on my order?

Please note that only one discount, promotional offer, or incentive can be applied to each order. We kindly ask that you refrain from using multiple discounts or offers for a single purchase. Additionally, please keep in mind that discounts, codes, a

How do I order a Modibodi Gift Voucher?

We are excited to offer e-gift cards for your convenience. Once you purchase an e-gift card, it will be delivered directly to your email inbox. From there, you can easily forward it to the intended recipient or opt to send it directly to them. If you

What payment methods do you accept?

We accept major credit and debit cards but do not accept bank transfers. Afterpay and Klarna are also accepted in Australian orders.

Are there extra charges for international orders?

As we are an Australian business and are based in Australia,  some banks might charge you an international transaction fee. Please also check with your local government for any customs or duties that may be payable. Should you reject paying for these

I forgot to apply my coupon code! What can I do?

We got you! Please email our customer experience team within 24hours of purchase at [email protected] with your discount coupon code and we will sort this out for you.

Is Modibodi Period and Leak-Proof Apparel GST-Free?

From the 1st January 2019, Modibodi leak-proof underwear (including Maternity underwear) is GST-free for Australian customers. GST still applies to our Moisture Wicking range, Breastfeeding Cami, Activewear, Swimwear and accessories. Please note: The

How do I apply a discount/coupon code?

Before proceeding to checkout, you will see a summary page. This will show you your items and the total of your order. There is a COUPON box below the ‘proceed to checkout button’. Type your coupon code here to apply it to your order. Please note tha

Does Modibodi offer any coupons, promotions or student discounts on Modibodi garments?

At times Modibodi may run sales or offer coupons to purchase our garments. Coupons cannot be applied to already bundled, discounted or sale products or combined with another offer or promotion. We may also specify certain items that the coupon applie

What do I do if I have missing items in my order?

We apologize if you're missing items from your order, but please don't worry – we're here to assist you. To swiftly address this matter, please follow these steps:. We kindly request that you reach out to us at [email protected] within 30 days of you

What is Shop Pay and how does it work?

Shop Pay, a third-party app, streamlines your checkout process at participating stores such as Modibodi. It acts as your efficient wallet, automatically populating your saved email, payment, and shipping details for a swift and convenient shopping ex

Promotional Terms and Conditions FAQ's

Q: Do you offer promotions or discounts from time to time?. A: Absolutely! We love to treat our customers with special promotions, discounts, and exciting offers. Keep an eye out for these fantastic opportunities to enhance your shopping experience.

What is Shop Now option when you return your items?

Shop Now - a seamless exchange process! Here's a simple breakdown of how you can make the most of our Shop Now feature:. Happy shopping!.