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Orders & Payments

What is the 60 Day Risk-Free Trial?

We know that trying a new product for the first time can sometimes be daunting, this is why we introduced a 60-day risk-free trial offer for first-time customers. This means as a first-time customer only,  you can try Modibodi, RED, or MO and if for

Can I change my order/delivery address after it's been placed?

We process orders hourly so once the order has been placed, we are unable to:  Cancel orders Add, remove or replace items in your order Update your shipping address or shipping method If you discover that you have made a mistake with your order

Can I use more than one promotion or offer on my order?

Please note that only one discount, promotional offer, or incentive can be applied to each order. Additionally, please keep in mind that discounts, codes, and promotional offers cannot be applied to sale/clearance/discounted items, gift cards, or bun

How do I order a Modibodi Gift Voucher?

We’re excited to offer e-gift cards for your convenience. Buy one, and it'll land directly in your email inbox. From there, you can easily forward it to your recipient or send it directly to them. Ready to make someone’s day? Visit our gift card page

What payment methods do you accept?

We accept major credit and debit cards but do not accept bank transfers. Afterpay and Klarna are also accepted in Australian orders.

I forgot to apply my coupon code! What can I do?

We got you! Please email our customer experience team within 24hours of purchase at [email protected] with your discount coupon code and we will sort this out for you.

How do I apply a discount/coupon code?

Before proceeding to checkout, you will see a summary page. This will show you your items and the total of your order. There is a Discount code box below the ‘proceed to checkout button’. Type your coupon code here to apply it to your order. Please n

What do I do if I have missing items in my order?

We apologize if you're missing items from your order, but please don't worry – we're here to assist you. To swiftly address this matter, please follow these steps:. We kindly request that you reach out to us at [email protected] within 30 days of you

What is Shop Pay and how does it work?

Shop Pay, a third-party app, streamlines your checkout process at participating stores such as Modibodi. It acts as your efficient wallet, automatically populating your saved email, payment, and shipping details for a swift and convenient shopping ex

What is Shop Now option when you return your items?

Here's a simple breakdown of how you can make the most of our Shop Now feature in our Returns Portal:.

How to Unsubscribe from Our Email List

If you no longer wish to receive emails from us, unsubscribing is easy and takes just a moment. Here’s how you can stop receiving our communications:. If the unsubscribe link doesn't work, or if you encounter any issues during the process, please con