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Modibodi Support

We process orders hourly so once the order has been placed, we are unable to: 


Cancel orders
Add, remove or replace items in your order
Update your shipping address or shipping method


If you discover that you have made a mistake with your order

Can I change my order/delivery address after it's been placed?

Orders & Payments

What is Modibodi and how does it work?

What makes Modibodi underwear better than regular underwear?

Will I feel wet?

What do I do if my favourite Modibodi is out of stock?

What is Modibodi Teen and what makes it different to Modibodi?

Are Modibodi garments made in Australia?

Are Modibodi garments ethically made?

Are Modibodi products Eco-Friendly?

Can I swim in Modibodi underwear?

What is the right absorbency for me?

What's the difference between Modibodi Moisture Wicking and regular underwear?

Are Modibodi products good for light bladder leaks and incontinence?

Should I wash my Modibodi underwear prior to use?

Can I wear Modibodi period and leak-proof underwear without additional protection?

Are Modibodi products good for sweat/perspiration?

I can’t wear tampons or use a menstrual cup, will Modibodi work for me?

Are Modibodi garments good to use as a back-up during my periods?

Product Information

When will I receive my item?

Where do you ship from?

What locations does Modibodi ship to?

Can I track my package?

What do I need to know about customs, charges and duties?

Deliveries & Shipping Information

How do I return my items?

What do I do if I receive an incorrect item/order?

I haven't received my exchange or store credit request

What do I do if I have a faulty item?

Returns & Exchanges

What size am I?

Sizing & Fit

How do I use and care for Modibodi?

How do I store my Modibodi?

How long will my Modibodi garments last?

I’ve used the Tumble Dryer, will Modibodi still work?

Are Modibodi garments stain resistant?

Will my Modibodi garments smell when I am wearing them?

Wash and Care Guide

What is the 60 Day Risk-Free Trial?

How can I track the progress of my order?

Can I use more than one promotion or offer on my order?

How do I order a Modibodi Gift Voucher?

Can I use my FSA or HSA dollars on Modibodi?

What payment methods do you accept?

Are there extra charges for international orders?

What currencies does Modibodi accept?

I forgot to apply my coupon code! What can I do?

Is Modibodi Period and Leak-Proof Apparel GST-Free?

How do I apply a discount/coupon code?

Does Modibodi offer any coupons, promotions or student discounts on Modibodi garments?

Why did we create the Basic Mid-rise Brief?

Why is the Basic Mid-Rise Brief a different price?

What fabrics are used in the Basics range?

How does the Basic Mid-Rise Brief work?

What absorbency does the Modibodi Basic Mid-Rise Brief have?

How does the ModiBasics range compare to other Modibodi products?

What sizes does the Modibodi Basic Mid-Rise Brief come in?

Where can I buy the Modibodi Basic Mid-Rise Brief?

Will the Basic Mid-Rise Brief be restocked if my size is not available?

What safety certifications does the Modibodi Basic Mid-Rise Brief have?

Does the Modibodi Basic Mid-Rise Brief work for incontinence and discharge?

Why did we partner with Coles?

How do I care for my Modibodi Basic Mid-Rise Brief?

If I need more absorbency and protection, which product should I choose?

Basic Mid-Rise Brief

Is the sizing of the Puma x Modibodi range the same as other Modibodi styles?

How do I care for my Puma x Modibodi range?

Are there going to be more colours, styles and absorbencies released in the Puma x Modibodi range?

Is the fabric breathable or moisture wicking?

Are the Puma x Modibodi range available in Puma stores?

Is the Puma x Modibodi gusset/padding Merino wool or Vegan?

Is the Puma x Modibodi range biodegradable?

Are the fabrics in the Puma x Modibodi range sourced from ethical sources?

Is the Puma x Modibodi range Standard 100 OEKO-TEX certified?

Is there a warranty period on the Puma x Modibodi range?

Is the Puma x Modibodi range limited edition?

What size range does the Puma x Modibodi range come in?

Are discount codes applicable on the Puma x Modibodi range?

What fabrics are used in the Puma x Modibodi range?

How does period underwear work?

Can you wear the active underwear without pads or tampons?

Will it smell?

How often should I change?

What if I need to change on the go?

Do I wear these with a tampon, cup or pad?

Do I need to wash them before wear?

What does it feel like wearing them?

Does it have different absorbencies?

What are the sizes available?

PUMA/M Active Bike Shorts

PUMA/M Active Performance Wear

Puma x Modibodi

Why did you create this collection?

Who is this product made for?

Does your All Gender Collection help the LGBTQIA+ Community? How so?

Who are Twenty10 and why did you partner up with them?

What is a packer?

Is the packing pouch sold individually? What do you offer?

Do the Pride Brief and Pride Longline Short both come with packing pouches?

Why is this collection called ‘All Gender’?

Pride Collection

What does biodegradable mean?

What is the challenge we are solving?

What is unique/innovative about the products fabrication that makes it biodegrade?

Are the Biodegradable Briefs fully biodegradable?

How can you dispose of the Biodegradable Brief?

Can you compost Modibodi Biodegradable underwear?

Can the whole Biodegradable Brief be put into landfill?

How many years do the Biodegradable Briefs last?

Do the Biodegradable Briefs work the same as other Modibodi leak-proof underwear?

Is there a difference in absorbency levels with the Biodegradable vs regular Modibodi?

Will the Biodegradable Brief break down in the wash?

How has the biodegradability been tested? What certifications or proof do you have to show they are biodegradable?

How long does it take for the Biodegradable Brief to breakdown?

How many washes do the Biodegradable Briefs last?

Is there a specific washing routine?

Are they Standard 100 Oeko-Tex certified?

Is the Biodegradable Brief deemed fair trade?

Why aren’t all your products biodegradable?

Isn’t cotton biodegradable?

How long was the process of creating biodegradable leak-proof underwear?

Why did Modibodi develop biodegradable leak-proof underwear?

Will Modibodi make more products biodegradable?

Do the Biodegradable Briefs come in any other styles or colours?

How can you tell a pair of Biodegradable Briefs is at the end of its life cycle?

What happens to a regular pair of Modibodi at the end of its life cycle?

Are the Biodegradable Briefs vegan?

Is Modibodi planning on switching all products to be biodegradable?

Will they feel different to the standard Modibodi range?

Does the Biodegradable Brief have warranty period?

How do you store biodegradable undies?

Do you have Biodegradable underwear in your teens and mens ranges?

Will the Biodegradable Brief lose effectiveness overtime, with each wash?

Will an accidental tumble dry / use of fabric softener be more detrimental to the Biodegradable underwear compared to our standard ranges?

Should I cut off the elastic prior to burying?

How do we know if we have the right soil for burying? What if we live in a unit/complex with no backyard?

What bins can we put Biodegradable Briefs in? Can they biodegrade in landfill?

Will there be any odours to consider with the Biodegradable Brief?

Is there a difference in price for Biodegradable vs Standard Modibodi? If yes, why?

Biodegradable Briefs

Postpartum Control Brief: How does Postpartum Control Brief work?

Postpartum Control Brief: Will I need to wear a disposable pad with these briefs?

Postpartum Control Brief: What size should I buy? My pre-pregnancy size or the size I think I might be postpartum?

Postpartum Control Brief: Is this style as firm as shapewear?

Postpartum Control Brief: Can I wear this style as regular underwear – not just postpartum?

Maternity Brief – Maxi: How does Maxi work?

Maternity Brief – Maxi: Do you need to use maternity pads as well?

Maternity Brief – Maxi: How often will I need to change?

Maternity Brief – Maxi: Will this style absorb postpartum clots? And if not, what happens to them?

Maternity Brief – Maxi: How many pairs will I need?

Maternity Brief – Maxi: I’ve had a C-section Where will the waistband sit in relation to my wound?

Breastfeeding Bra & Cami: How does the leak-proof lining work?

Breastfeeding Bra & Cami: Do you need disposable breast pads with the Bra and/or Cami?

Breastfeeding Bra & Cami: How do you know what size to order?

Breastfeeding Bra & Cami: How does the Flexi-fit sizing work?

Breastfeeding Bra & Cami: Does the Breastfeeding Cami provide bra support?

Breastfeeding Bra & Cami: Will the breast milk stain the black lining?

Breastfeeding Bra & Cami: Can you wear the Breastfeeding Bra and/or Cami while pregnant as well?

Breastfeeding Bra & Cami: Are the Breastfeeding Bra and Breastfeeding Cami adjustable?

Breastfeeding Bra & Cami: Is there any removable padding?

Breastfeeding Bra & Cami: Does the Breastfeeding Bra/Cami have an underwire?

Breastfeeding Bra & Cami: Can I wear it overnight?

Breastfeeding Bra & Cami: Wash and care

Maternity & Postpartum

How absorbent is the Mens collection?

Modibodi Men Size Guide

Men by Modibodi

How does your Reusable Nappy sizing work?

How do I fit the Reusable Nappy?

What are nappy boosters, and how and when do you use them?

What other equipment do I need to use reusable nappies?

What are bamboo nappy liners, and how and when do you use them?

How does the Modibodi Reusable Nappy work?

What is the Reusable Nappy Booster and how does it work?

How often do I need to change the reusable nappy?

Troubleshooting leaks

How many will I need?

How to use Reusable Nappies at Daycare

Modibodi Reusable Nappy vs other brands

Are reusable nappies more cost effective than disposable nappies?

What’s the environmental impact of disposable nappies?

How to wash Modibodi’s Reusable Nappy (it’s easier than you think)

Handy Washing Tips for Nappies

Reusable Nappies

Can I use barrier creams on baby with a Reusable Nappy?

Which washing machine spin cycle do you recommend when washing Reusable Nappies?

Can I change my order/delivery address after it's been placed?Updated 2 months ago