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Can I change my order/delivery address after it's been placed?

 

We process orders hourly so once the order has been placed, we are unable to: 
  • Cancel orders
  • Add, remove or replace items in your order
  • Update your shipping address or shipping method

If you discover that you have made a mistake with your order address, please contact our customer service team immediately at [email protected] as we may be able to this fix mid-transit. 

Please be advised that we have high volume periods, especially around the holidays and sales that could cause delays in us responding to your request.

We are not liable for refunds or replacements for any lost parcels due to incorrect address entered at check out. 

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