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Modibodi Support Australia

<div id="isPasted"><div><div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr;">We process orders hourly, so once your order is placed, we&#x2019;re usually unable to:<ul><li style="font-size: 16px;">Cancel orders</li><li style="font-size: 16px;">Add, remove, or replace items in your order</li><li style="font-size: 16px;">Update your shipping address or shipping method</li></ul>If you realize there&#x2019;s a mistake with your order address, please contact our Customer Experience team right away or via our website&apos;s live chat (available 9am-5pm AEST). We might be able to catch your order before it&#x2019;s packed.However, if your order is already in the packing stage, we won&#x2019;t be able to make changes or cancellations.Please note that during high volume periods, such as holidays and sales, there may be delays in our response time.We are not liable for refunds or replacements for any lost parcels due to an incorrect address entered at checkout.Contact Details:<ul><li style="font-family: Inter; font-size: 16px;">Australia Customer Support: <a rel="noopener" style=" text-decoration: none;">info@modibodi.com</a></li><li style="font-family: Inter; font-size: 16px;">New Zealand Customer Support: <a rel="noopener" style=" text-decoration: none;">nz.info@modibodi.com</a></li><li style="font-family: Inter; font-size: 16px;">USA Customer Support: <a rel="noopener" style=" text-decoration: none;">us.info@modibodi.com</a></li><li style="font-family: Inter; font-size: 16px;">UK Customer Support: <a rel="noopener" style=" text-decoration: none;">uk.info@modibodi.com</a></li><li style="font-family: Inter; font-size: 16px;">Europe Customer Support: <a rel="noopener" style=" text-decoration: none;">eu.info@modibodi.com</a></li></ul></div></div></div></div>

We process orders hourly so once the order has been placed, we are unable to: 


Cancel orders
Add, remove or replace items in your order
Update your shipping address or shipping method


If you discover that you have made a mistake with your order

Can I change my order/delivery address after it's been placed?

Orders & Payments

What is the 60 Day Risk-Free Trial?

How do I order a Modibodi Gift Voucher?

What payment methods do you accept?

I forgot to apply my coupon code! What can I do?

How do I apply a discount/coupon code?

What should I do if there’s an item missing from my order?

What is Shop Pay and how does it work?

What is Shop Now option when you return your items?

How to Unsubscribe from Our Email List

What do I do if I have a faulty item?

What do I do if I receive an incorrect item/order?

Can I upgrade my shipping or receive expedited processing?

What are the terms and conditions for discount codes?

How do I get an invoice for my purchase?

My 20% off Welcome Code isn't working

How do I sign up to get the 20% welcome discount code?

When will I receive my item?

Where do you ship from?

What do I need to know about customs, charges and duties?

Do you have a pickup option?

Do you ship to my country?

What happens if my package is held by customs?

Deliveries & Shipping Information

What is Modibodi and how does it work?

What size am I?

Will I feel wet?

What Is the Right Pair For Me? Finding the Best Modibodi Period Underwear

What makes Modibodi underwear better than regular underwear?

What is Modibodi Teen and what makes it different to Modibodi?

Are Modibodi garments made in Australia?

Are Modibodi garments ethically made?

Are Modibodi products Eco-Friendly?

Can I swim in Modibodi underwear?

Should I wash my Modibodi underwear prior to use?

Can I wear Modibodi without additional protection?

Are Modibodi products good for sweat/perspiration?

I can’t wear tampons or use a menstrual cup, will Modibodi work for me?

Are Modibodi garments good to use as a back-up during my periods?

How often should I change my Modibodi's?

All About our Products

What is the Waterproof bag for?

I'd like to share some feedback and ideas for products and services with Modibodi.

Product Info and Sizing

How do I return my items?

I Haven’t Received My Exchange or Store Credit: What to Do Next

What is the procedure if I have issues using the returns portal?

How do I get an update on my return status?

Can I return or replace an item delayed beyond the 30-day return window?

Can I return an opened item?

Returns & Exchanges

How do I use and care for Modibodi?

How do I store my Modibodi?

How long will my Modibodi garments last?

I’ve used the Tumble Dryer, will Modibodi still work?

Are Modibodi garments stain resistant?

Do Modibodi Garments Smell When Worn? Understanding Odour Control

Wash and Care Guide

What is period poverty?

What is the Give A Pair initiative?

Do you use sustainable bags?

After my Modibodi has ended it’s life as leak-proof apparel- what can I do?

Are Modibodi products free from harmful chemicals?

Why are reusables better than disposables?

Is Modibodi cotton certified organic?

Does Modibodi have PFAS or  Nanotechnology?

Modibodi's Shared Value Program

What is the Modibodi Game Changer Grant?

How can I collaborate with Modibodi?

What is NDIS and am I eligible?

Is Modibodi a provider through NDIS?

What is CAPS and am I eligible?

CAPS and NDIS Information

Social Impact & Sustainability

How can I become a Modibodi stockist?

I purchased my garment through an external stockist, can I return to your store?

Do you have any stockists in my city?

Stockist Inquiries

Why has Modibodi been acquired by a Swedish company?

Is Kristy Chong still with Modibodi?

Acquisition

Collections FAQ's

Why did you change the absorbency names?

What do the new absorbency levels mean in terms of absorption?

What are the new absorbency names, and how do they compare to the old ones?

Has the product itself changed, or just the names and absorbency claims?

I received a product with the old absorbency name and ml claim. Is it different from the new one?

Will I still see products with the old absorbency names on the website or in stores?

If the product absorbs more than what was previously stated, does that mean my older purchases were lower in absorbency?

How will I know if I am receiving a product with the new or old absorbency name?

What if I want the packaging with the new absorbency names and claims?

Are prices changing because of this update?

Can I return or exchange my product if I receive one with the old absorbency name?

Does this mean I can wear my underwear longer since it absorbs more?

Does the increase in absorbency impact the feel or breathability of the product?

Are you planning to introduce new absorbency levels in the future?

Since the Maxi absorbency used to work well for me but is no longer available, which absorbency would you recommend instead?

Does it mean they will take longer to dry than my previous pairs?

Absorbency Changeover

How do I know which underwear style corresponds to the product I currently have?

Can I change my order/delivery address after it's been placed?Updated 9 months ago