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Modibodi Support

We process orders hourly so once the order has been placed, we are unable to: 


Cancel orders
Add, remove or replace items in your order
Update your shipping address or shipping method


If you discover that you have made a mistake with your order

Can I change my order/delivery address after it's been placed?

Orders & Payments

What is the 60 Day Risk-Free Trial?

Can I use more than one promotion or offer on my order?

How do I order a Modibodi Gift Voucher?

What payment methods do you accept?

Are there extra charges for international orders?

I forgot to apply my coupon code! What can I do?

Is Modibodi Period and Leak-Proof Apparel GST-Free?

How do I apply a discount/coupon code?

Does Modibodi offer any coupons, promotions or student discounts on Modibodi garments?

What do I do if I have missing items in my order?

What is Shop Pay and how does it work?

Promotional Terms and Conditions FAQ's

What is Shop Now option when you return your items?

How can I track the progress of my order?

When will I receive my item?

Where do you ship from?

Do you ship to my country?

Can I track my package?

What do I need to know about customs, charges and duties?

Do you have a pickup option?

Deliveries & Shipping Information

What is Modibodi and how does it work?

What size am I?

Will I feel wet?

What makes Modibodi underwear better than regular underwear?

What do I do if my favourite Modibodi is out of stock?

What is Modibodi Teen and what makes it different to Modibodi?

Are Modibodi garments made in Australia?

Are Modibodi garments ethically made?

Are Modibodi products Eco-Friendly?

Can I swim in Modibodi underwear?

What is the right absorbency for me?

What's the difference between Modibodi Moisture Wicking and regular underwear?

Are Modibodi products good for light bladder leaks and incontinence?

Should I wash my Modibodi underwear prior to use?

Can I wear Modibodi without additional protection?

Are Modibodi products good for sweat/perspiration?

I can’t wear tampons or use a menstrual cup, will Modibodi work for me?

Are Modibodi garments good to use as a back-up during my periods?

How often should I change my Modibodi's?

All About our Products

What is the Waterproof bag for?

Product Info and Sizing

How do I return my items?

What do I do if I receive an incorrect item/order?

I haven't received my exchange or store credit request

What do I do if I have a faulty item?

Returns & Exchanges

How do I use and care for Modibodi?

How do I store my Modibodi?

How long will my Modibodi garments last?

I’ve used the Tumble Dryer, will Modibodi still work?

Are Modibodi garments stain resistant?

Will my Modibodi garments smell when I am wearing them?

Wash and Care Guide

What is period poverty?

What partners do you work with?

What is the Give A Pair initiative?

Do you use sustainable bags?

After my Modibodi has ended it’s life as leak-proof apparel- what can I do?

Are Modibodi products free from harmful chemicals?

Why are reusables better than disposables?

Is Modibodi cotton certified organic?

Does Modibodi have PFAS or  Nanotechnology?

Modibodi's Shared Value Program

What is the Modibodi Game Changer Grant?

I need a copy of my invoice for my NDIS claim

What is NDIS and am I eligible?

Is Modibodi a provider through NDIS?

What is CAPS and am I eligible?

CAPS and NDIS Information

What are the steps to participate?

Who can participate in the pilot?

What type of underwear can be recycled?

Do returned items need to be cleaned?

How do I clean my undies before posting them?

Can I provide underwear from other brands?

When can I send my Modibodi underwear back?

What bag can I post my undies back in?

How does posting my undies work?

How much does it cost to participate?

Why do I need to pay to participate?

Is it hygienic to recycle period underwear?

Will Modibodi be offering a permanent recycling program in the future?

Can I drop my undies off instead of paying for shipment?

Recycled Pairs Project

Social Impact & Sustainability

How can I become a Modibodi stockist?

I purchased my garment through an external stockist, can I return to your store?

Do you have any stockists in my city?

Stockist Inquiries

Why has Modibodi been acquired by a Swedish company?

Is Kristy Chong still with Modibodi?

Acquisition

Why did we create the Basic Mid-rise Brief?

Why is the Basic Mid-Rise Brief a different price?

What fabrics are used in the Basics range?

How does the Basic Mid-Rise Brief work?

What absorbency does the Modibodi Basic Mid-Rise Brief have?

How does the ModiBasics range compare to other Modibodi products?

What sizes does the Modibodi Basic Mid-Rise Brief come in?

Where can I buy the Modibodi Basic Mid-Rise Brief?

Will the Basic Mid-Rise Brief be restocked if my size is not available?

What safety certifications does the Modibodi Basic Mid-Rise Brief have?

Does the Modibodi Basic Mid-Rise Brief work for incontinence and discharge?

Why did we partner with Coles?

How do I care for my Modibodi Basic Mid-Rise Brief?

If I need more absorbency and protection, which product should I choose?

Basic Mid-Rise Brief

Is the sizing of the Puma x Modibodi range the same as other Modibodi styles?

How do I care for my Puma x Modibodi range?

Are there going to be more colours, styles and absorbencies released in the Puma x Modibodi range?

Is the fabric breathable or moisture wicking?

Are the Puma x Modibodi range available in Puma stores?

Is the Puma x Modibodi gusset/padding Merino wool or Vegan?

Is the Puma x Modibodi range biodegradable?

Are the fabrics in the Puma x Modibodi range sourced from ethical sources?

Is the Puma x Modibodi range Standard 100 OEKO-TEX certified?

Is there a warranty period on the Puma x Modibodi range?

Is the Puma x Modibodi range limited edition?

What size range does the Puma x Modibodi range come in?

Are discount codes applicable on the Puma x Modibodi range?

What fabrics are used in the Puma x Modibodi range?

How does period underwear work?

Can you wear the active underwear without pads or tampons?

Will it smell?

How often should I change?

What if I need to change on the go?

Do I wear these with a tampon, cup or pad?

Do I need to wash them before wear?

What does it feel like wearing them?

Does it have different absorbencies?

What are the sizes available?

PUMA/M Active Bike Shorts

PUMA/M Active Performance Wear

Puma x Modibodi

Why did you create this collection?

Who is this product made for?

Does your All Gender Collection help the LGBTQIA+ Community? How so?

Who are Twenty10 and why did you partner up with them?

What is a packer?

Is the packing pouch sold individually? What do you offer?

Do the Pride Brief and Pride Longline Short both come with packing pouches?

Why is this collection called ‘All Gender’?

Pride Collection

What does biodegradable mean?

What is the challenge we are solving?

What is unique/innovative about the products fabrication that makes it biodegrade?

Are the Biodegradable Briefs fully biodegradable?

How can you dispose of the Biodegradable Brief?

Can you compost Modibodi Biodegradable underwear?

Can the whole Biodegradable Brief be put into landfill?

How many years do the Biodegradable Briefs last?

Do the Biodegradable Briefs work the same as other Modibodi leak-proof underwear?

Is there a difference in absorbency levels with the Biodegradable vs regular Modibodi?

Will the Biodegradable Brief break down in the wash?

How has the biodegradability been tested? What certifications or proof do you have to show they are biodegradable?

How long does it take for the Biodegradable Brief to breakdown?

How many washes do the Biodegradable Briefs last?

Is there a specific washing routine?

Are they Standard 100 Oeko-Tex certified?

Is the Biodegradable Brief deemed fair trade?

Why aren’t all your products biodegradable?

Isn’t cotton biodegradable?

How long was the process of creating biodegradable leak-proof underwear?

Why did Modibodi develop biodegradable leak-proof underwear?

Will Modibodi make more products biodegradable?

Do the Biodegradable Briefs come in any other styles or colours?

How can you tell a pair of Biodegradable Briefs is at the end of its life cycle?

What happens to a regular pair of Modibodi at the end of its life cycle?

Are the Biodegradable Briefs vegan?

Is Modibodi planning on switching all products to be biodegradable?

Will they feel different to the standard Modibodi range?

Does the Biodegradable Brief have warranty period?

How do you store biodegradable undies?

Do you have Biodegradable underwear in your teens and mens ranges?

Will the Biodegradable Brief lose effectiveness overtime, with each wash?

Will an accidental tumble dry / use of fabric softener be more detrimental to the Biodegradable underwear compared to our standard ranges?

Should I cut off the elastic prior to burying?

How do we know if we have the right soil for burying? What if we live in a unit/complex with no backyard?

What bins can we put Biodegradable Briefs in? Can they biodegrade in landfill?

Will there be any odours to consider with the Biodegradable Brief?

Is there a difference in price for Biodegradable vs Standard Modibodi? If yes, why?

Biodegradable Briefs

Postpartum Control Brief: How does Postpartum Control Brief work?

Postpartum Control Brief: Will I need to wear a disposable pad with these briefs?

Postpartum Control Brief: What size should I buy? My pre-pregnancy size or the size I think I might be postpartum?

Postpartum Control Brief: Is this style as firm as shapewear?

Postpartum Control Brief: Can I wear this style as regular underwear – not just postpartum?

Maternity Brief – Maxi: How does Maxi work?

Maternity Brief – Maxi: Do you need to use maternity pads as well?

Maternity Brief – Maxi: How often will I need to change?

Maternity Brief – Maxi: Will this style absorb postpartum clots? And if not, what happens to them?

Maternity Brief – Maxi: How many pairs will I need?

Maternity & Postpartum

Collections FAQ's

Can I change my order/delivery address after it's been placed?Updated a month ago