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Modibodi Support Australia

<div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="auto" lang="EN-AU" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: windowtext; font-size: 16px; font-style: normal; text-transform: none; line-height: 19px; font-family: Inter; font-weight: normal;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">We&apos;re sorry if you&apos;ve received an incorrect item or order.&#xA0;</span></span><span data-contrast="auto" lang="EN-AU" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: windowtext; font-size: 16px; font-style: normal; text-transform: none; line-height: 20.5042px; font-family: Inter; font-weight: normal;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">To get this sorted out promptly, please follow the steps below:</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 16px; line-height: 20.5042px; font-family: Inter; color: windowtext;">&#xA0;</span></p></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span style="font-size: 16px; font-family: Inter;"><br></span></p></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; position: relative; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul><li style="font-size: 16px; font-family: Inter;"><span data-contrast="auto" lang="EN-AU" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: windowtext; font-style: normal; text-transform: none; line-height: 20.5042px; font-weight: normal;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">Emails us immediately to notify us of the issue and p</span><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">lease provide us with your Order Number, the item you did not receive, and the name of the item you received in its place.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; line-height: 20.5042px; color: windowtext;">&#xA0;</span></li></ul></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; position: relative; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul><li style="font-size: 16px; font-family: Inter;">Additionally, could you please attach a photo of the item(s) you received that are incorrect? This will help us resolve the issue more quickly.&#xA0;</li></ul></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="auto" lang="EN-AU" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: windowtext; font-size: 16px; font-style: normal; text-transform: none; line-height: 19px; font-family: Inter; font-weight: normal;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">We kindly ask that you contact us within 30 days of your purchase date to let us know about the incorrect item or order. We appreciate your cooperation in helping us resolve this for you.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 16px; line-height: 19px; font-family: Inter; color: windowtext;">&#xA0;</span></p><p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span style="font-family: Inter;"><br></span></p><div data-message-author-role="assistant" data-message-id="6d265f3a-f59c-4c84-b7ae-37a7a307be9f" dir="auto" id="isPasted"><p><span style="font-family: Inter; font-size: 16px;"><strong>Contact Details:</strong></span></p></div><p><span style="font-family: Inter; font-size: 16px;">Australia Customer Support: <a href="mailto:info@modibodi.com" style=" text-decoration: none;">info@modibodi.com</a></span></p><p><span style="font-family: Inter; font-size: 16px;">New Zealand Customer Support: <a href="mailto:nz.info@modibodi.com" style=" text-decoration: none;">nz.info@modibodi.com</a></span></p><p><span style="font-family: Inter; font-size: 16px;">USA Customer Support: <a href="mailto:us.info@modibodi.com" style=" text-decoration: none;">us.info@modibodi.com</a></span></p><p><span style="font-family: Inter; font-size: 16px;">UK Customer Support: <a data-fr-linked="true" href="mailto:uk.info@modibodi.com" style=" text-decoration: none;">uk.info@modibodi.com</a></span></p><p><span style="font-family: Inter; font-size: 16px;">Europe Customer Support:&#xA0;</span><a href="mailto:eu.info@modibodi.com" style=" text-decoration: none;"><span style="font-family: Inter; font-size: 16px;">eu.info@modibodi.com</span></a></p></div>

If you receive an incorrect item or order, please contact info@modibodi.com immediately to notify us of the issue so we can resolve this for you promptly.
Please advise:
1. Your Order Number
2. The item you did not receive
3. The name of the item you

What do I do if I receive an incorrect item/order?

Orders & Payments

What is the 60 Day Risk-Free Trial?

Can I change my order/delivery address after it's been placed?

How do I order a Modibodi Gift Voucher?

What payment methods do you accept?

I forgot to apply my coupon code! What can I do?

How do I apply a discount/coupon code?

What should I do if there’s an item missing from my order?

What is Shop Pay and how does it work?

What is Shop Now option when you return your items?

How to Unsubscribe from Our Email List

What do I do if I have a faulty item?

Can I upgrade my shipping or receive expedited processing?

What are the terms and conditions for discount codes?

How do I get an invoice for my purchase?

My 20% off Welcome Code isn't working

How do I sign up to get the 20% welcome discount code?

When will I receive my item?

Where do you ship from?

What do I need to know about customs, charges and duties?

Do you have a pickup option?

Do you ship to my country?

What happens if my package is held by customs?

Deliveries & Shipping Information

What is Modibodi and how does it work?

What size am I?

Will I feel wet?

What Is the Right Absorbency for Me? Finding the Best Modibodi Period Underwear

What makes Modibodi underwear better than regular underwear?

What is Modibodi Teen and what makes it different to Modibodi?

Are Modibodi garments made in Australia?

Are Modibodi garments ethically made?

Are Modibodi products Eco-Friendly?

Can I swim in Modibodi underwear?

Are Modibodi products good for light bladder leaks and incontinence?

Should I wash my Modibodi underwear prior to use?

Can I wear Modibodi without additional protection?

Are Modibodi products good for sweat/perspiration?

I can’t wear tampons or use a menstrual cup, will Modibodi work for me?

Are Modibodi garments good to use as a back-up during my periods?

How often should I change my Modibodi's?

All About our Products

What is the Waterproof bag for?

I'd like to share some feedback and ideas for products and services with Modibodi.

Product Info and Sizing

How do I return my items?

I Haven’t Received My Exchange or Store Credit: What to Do Next

What is the procedure if I have issues using the returns portal?

How do I get an update on my return status?

Can I return or replace an item delayed beyond the 30-day return window?

Can I return an opened item?

Returns & Exchanges

How do I use and care for Modibodi?

How do I store my Modibodi?

How long will my Modibodi garments last?

I’ve used the Tumble Dryer, will Modibodi still work?

Are Modibodi garments stain resistant?

Do Modibodi Garments Smell When Worn? Understanding Odour Control

Wash and Care Guide

What is period poverty?

What is the Give A Pair initiative?

Do you use sustainable bags?

After my Modibodi has ended it’s life as leak-proof apparel- what can I do?

Are Modibodi products free from harmful chemicals?

Why are reusables better than disposables?

Is Modibodi cotton certified organic?

Does Modibodi have PFAS or  Nanotechnology?

Modibodi's Shared Value Program

What is the Modibodi Game Changer Grant?

How can I collaborate with Modibodi?

What is NDIS and am I eligible?

Is Modibodi a provider through NDIS?

What is CAPS and am I eligible?

CAPS and NDIS Information

Social Impact & Sustainability

How can I become a Modibodi stockist?

I purchased my garment through an external stockist, can I return to your store?

Do you have any stockists in my city?

Stockist Inquiries

Why has Modibodi been acquired by a Swedish company?

Is Kristy Chong still with Modibodi?

Acquisition

Collections FAQ's

How do I know which underwear style corresponds to the product I currently have?

What do I do if I receive an incorrect item/order?Updated 5 months ago