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What do I do if I receive an incorrect item/order?Updated 4 months ago

We're sorry if you've received an incorrect item or order. To get this sorted out promptly, please follow the steps below: 

  • Please provide us with your Order Number, the item you did not receive, and the name of the item you received in its place. 
  • Additionally, please attach a photo of the garment care label next to the barcode sticker of the item you received. 

We kindly ask that you contact us within 30 days of your purchase date to let us know about the incorrect item or order. We appreciate your cooperation in helping us resolve this for you. 

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