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Modibodi Support

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<p>Please email our customer experience team within 24hours of purchase at <a href="mailto:info@modibodi.com">info@modibodi.com</a> with your discount coupon code and we will sort this out for you.&#xA0;</p>

We got you!
Please email our customer experience team within 24hours of purchase at info@modibodi.com with your discount coupon code and we will sort this out for you.

I forgot to apply my coupon code! What can I do?

Payments

Is the sizing of the Puma x Modibodi range the same as other Modibodi styles?

How do I care for my Puma x Modibodi range?

Are the Puma x Modibodi range included in your 60 Day Risk Free Trial?

Are there going to be more colours, styles and absorbencies released in the Puma x Modibodi range?

Is the fabric breathable or moisture wicking?

Are the Puma x Modibodi range available in Puma stores?

Is the Puma x Modibodi gusset/padding Merino wool or Vegan?

Is the Puma x Modibodi range biodegradable?

Are the fabrics in the Puma x Modibodi range sourced from ethical sources?

Is the Puma x Modibodi range Standard 100 OEKO-TEX certified?

Is there a warranty period on the Puma x Modibodi range?

Is the Puma x Modibodi range limited edition?

What size range does the Puma x Modibodi range come in?

Are discount codes applicable on the Puma x Modibodi range?

What fabrics are used in the Puma x Modibodi range?

How does period underwear work?

Can you wear the active underwear without pads or tampons?

Will it smell?

How often should I change?

What if I need to change on the go?

Puma x Modibodi

Is Modibodi cotton certified organic?

Does Modibodi have PFAS or  Nanotechnology?

What makes Modibodi underwear better than regular underwear?

What do I do if my favourite Modibodi is out of stock?

What is Modibodi Red and what makes it different to Modibodi?

Does Modibodi offer any vegan options?

Are Modibodi garments made in Australia?

Are Modibodi garments ethically made?

Are Modibodi products Eco-Friendly?

Can I swim in Modibodi underwear?

What is the right absorbency for me?

What's the difference between Modibodi Moisture Wicking and regular underwear?

General Product Information

How do I use and care for Modibodi?

How do I store my Modibodi?

How long will my Modibodi garments last?

I’ve used the Tumble Dryer, will Modibodi still work?

Will my Modibodi garments smell?

Are Modibodi garments stain resistant?

Will my Modibodi garments smell when I am wearing them?

How do I care for my Modibodi?

What is Modibodi and how does it work?

Are Modibodi products good for light bladder leaks and incontinence?

Should I wash my Modibodi underwear prior to use?

Are Modibodi products good for sweat/perspiration?

Will I feel wet?

Can I wear Modibodi period and leak-proof underwear without additional protection?

I can’t wear tampons or use a menstrual cup, will Modibodi work for me?

Are Modibodi garments good to use as a back-up during my periods?

How does it work?

What is period poverty?

What partners do you work with?

What is the Give A Pair initiative?

How can I help out by 'Giving a Pair'?

Do you use sustainable bags?

After my Modibodi has ended it’s life as leak-proof apparel- what can I do?

Are Modibodi products free from harmful chemicals?

Why are reusables better than disposables?

Social Impact & Sustainability

Why did we partner with Coles?

When can I use these products?

Why is the Basic Mid-Rise Brief a different price?

What fabrics are used in the Basics range?

How does the Basic Mid-Rise Brief work?

What absorbency does the Modibodi Basic Mid-Rise Brief have?

Why is this only available in a 7 pack on the Modibodi website?

How does the Basic range compare to other Modibodi products?

Can I purchase other Modibodi products in bundles like this?

What sizes does the Modibodi Basic Mid-Rise Brief come in?

Where can I buy the Modibodi Basic Mid-Rise Brief?

Does the Basic Mid-Rise Brief qualify for your 60-day risk-free trial?

Will the Basic Mid-Rise Brief be restocked if my size is not available?

What safety certifications does the Modibodi Basic Mid-Rise Brief have?

Does the Modibodi Basic Mid-Rise Brief work for incontinence and discharge?

How do I care for my Modibodi Basic Mid-Rise Brief?

If I need more absorbency and protection, which product should I choose?

Basic Mid-Rise Brief

What does biodegradable mean?

What is the challenge we are solving?

What is unique/innovative about the products fabrication that makes it biodegrade?

Are the Biodegradable Briefs fully biodegradable?

How can you dispose of the Biodegradable Brief?

Can you compost Modibodi Biodegradable underwear?

Can the whole Biodegradable Brief be put into landfill?

How many years do the Biodegradable Briefs last?

Do the Biodegradable Briefs work the same as other Modibodi leak-proof underwear?

Is there a difference in absorbency levels with the Biodegradable vs regular Modibodi?

Will the Biodegradable Brief break down in the wash?

How has the biodegradability been tested? What certifications or proof do you have to show they are biodegradable?

How long does it take for the Biodegradable Brief to breakdown?

How many washes do the Biodegradable Briefs last?

Is there a specific washing routine?

Are they Standard 100 Oeko-Tex certified?

Is the Biodegradable Brief deemed fair trade?

Why aren’t all your products biodegradable?

Isn’t cotton biodegradable?

How long was the process of creating biodegradable leak-proof underwear?

Why did Modibodi develop biodegradable leak-proof underwear?

Will Modibodi make more products biodegradable?

Do the Biodegradable Briefs come in any other styles or colours?

How can you tell a pair of Biodegradable Briefs is at the end of its life cycle?

What happens to a regular pair of Modibodi at the end of its life cycle?

Are the Biodegradable Briefs vegan?

Is Modibodi planning on switching all products to be biodegradable?

Will they feel different to the standard Modibodi range?

Does the Biodegradable Brief have warranty period?

How do you store biodegradable undies?

Do you have Biodegradable underwear in your teens and mens ranges?

Will the Biodegradable Brief lose effectiveness overtime, with each wash?

Will an accidental tumble dry / use of fabric softener be more detrimental to the Biodegradable Brief compared to our standard ranges?

Should I cut off the elastic prior to burying my Biodegradable Briefs?

How do we know if we have the right soil for burying? What if we live in a unit/complex with no backyard?

What bins can we put Biodegradable Briefs in? Can they biodegrade in landfill?

Will there be any odours to consider with the Biodegradable Brief?

Is there a difference in price for Biodegradable vs Standard Modibodi? If yes, why?

Biodegradable Briefs

What is NDIS and am I eligible?

Is Modibodi a provider through NDIS?

What is CAPS and am I eligible?

CAPS and NDIS Information

Can I edit my user details?

I'm having difficulty in reaching the correct site for my location

How are my personal details used and how are you keeping my information secure?

Customer Account Management

When will I receive my item?

Where do you ship from?

What locations does Modibodi ship to?

Can I track my package?

What do I need to know about customs, charges and duties?

Deliveries & Shipping Information

How can I become a Modibodi stockist?

I purchased my garment through an external stockist, can I return to your store?

Do you have any stockists in my city?

General Stockist Inquiries

Postpartum Control Brief: How does Postpartum Control Brief work?

Postpartum Control Brief: Will I need to wear a disposable pad with these briefs?

Postpartum Control Brief: What size should I buy? My pre-pregnancy size or the size I think I might be postpartum?

Postpartum Control Brief: Is this style as firm as shapewear?

Postpartum Control Brief: Can I wear this style as regular underwear – not just postpartum?

Maternity Brief – Maxi: How does Maxi work?

Maternity Brief – Maxi: Do you need to use maternity pads as well?

Maternity Brief – Maxi: How often will I need to change?

Maternity Brief – Maxi: Will this style absorb postpartum clots? And if not, what happens to them?

Maternity Brief – Maxi: How many pairs will I need?

Maternity Brief – Maxi: I’ve had a C-section Where will the waistband sit in relation to my wound?

Breastfeeding Bra & Cami: How does the leak-proof lining work?

Breastfeeding Bra & Cami: Do you need disposable breast pads with the Bra and/or Cami?

Breastfeeding Bra & Cami: How do you know what size to order?

Breastfeeding Bra & Cami: How does the Flexi-fit sizing work?

Breastfeeding Bra & Cami: Does the Breastfeeding Cami provide bra support?

Breastfeeding Bra & Cami: Will the breast milk stain the black lining?

Breastfeeding Bra & Cami: Can you wear the Breastfeeding Bra and/or Cami while pregnant as well?

Breastfeeding Bra & Cami: Are the Breastfeeding Bra and Breastfeeding Cami adjustable?

Breastfeeding Bra & Cami: Is there any removable padding?

Breastfeeding Bra & Cami: Does the Breastfeeding Bra/Cami have an underwire?

Breastfeeding Bra & Cami: Can I wear it overnight?

Breastfeeding Bra & Cami: Wash and care

Maternity & Postpartum

How absorbent is the Mens collection?

Modibodi Men Size Guide

Men by Modibodi

Can I change my order/delivery address after it's been placed?

How can I track the progress of my order?

Can I use more than one promotion or offer on my order?

How do I order a Modibodi Gift Voucher?

What is the 60 Day Risk-Free Trial?

Orders

Can I use my FSA or HSA dollars on Modibodi?

What payment methods do you accept?

Are there extra charges for international orders?

What currencies does Modibodi accept?

Is Modibodi Period and Leak-Proof Apparel GST-Free?

How do I apply a discount/coupon code?

Does Modibodi offer any coupons, promotions or student discounts on Modibodi garments?