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Returns

4 articles

Articles

How do I return my items?

We are currently experiencing delays in processing returns due to coronavirus impacting the ability to deliver and sort. Your return may take up to three weeks to be processed at this time. If you want to follow up on your returned items, please send

What do I do if I receive an incorrect item/order?

If you receive an incorrect item or order, please contact [email protected] immediately to notify us of the issue so we can resolve this for you promptly. Please advise: 1. Your Order Number 2. The item you did not receive 3. The name of the item you

I haven't received my refund or store credit

We aim to process returns, refunds, and store credit within 7-10 business days of receiving them in our Sydney/UK warehouse, but high volume periods, especially around the holidays and sales, could cause delays. If you’re concerned that your return h

What do I do if I have a faulty item?

Modibodi takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. If you have received a product that is deemed faulty we