What is the procedure if I have issues using the returns portal?Updated 21 days ago

Having trouble using the returns portal? Here’s how to resolve common issues:

1. Check the Correct Returns Portal for Your Region

   • Make sure you’re using the correct returns portal for your location. Each region has its own portal:
     • Australia Returns Portal
     • New Zealand and Cook Islands Returns Portal
     • USA, Mexico, Canada and Asia Returns Portal
     • UK Returns Portal
     • Europe Returns Portal

2. Verify Your Order Number

   • Ensure you’re entering a complete and correctly formatted order number. It’s best to copy and paste the order number directly from your order confirmation email. You’ll also need to enter the email address you used for the order.

3. Order Number Not Recognized?

   • If your order number isn’t being recognized, our team is here to help. Please reach out to us, and we’ll forward your issue to the relevant team for further assistance. Contact details are listed below.

Contact Details:

• Australia Customer Support: [email protected]
• New Zealand Customer Support: [email protected]
• USA Customer Support: [email protected]
• UK Customer Support: [email protected]
• Europe Customer Support: [email protected]

Returns Policy Reminder

Our returns policy covers items returned within a specified date range from purchase. Please check your spam or junk mail folder for any confirmation emails, and remember to drop off your parcel at the post office using a tracked postage service.