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Modibodi Support Australia

<div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most Modibodi returns, exchanges and store credits are processed within 7&#x2013;10 business days after your period underwear or leak-proof garments arrive at our warehouse. Processing times may take longer during busy periods such as sales or holidays.<span style="margin: 0px;padding: 0px;background-color: rgb(198, 198, 198) !important;border-color: rgb(198, 198, 198) !important;font-size:16px;line-height: 20.85px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&#xA0;If your return hasn&#x2019;t been processed within this timeframe, please contact our team with your return tracking number and we&#x2019;ll look into it for you.<span style="margin: 0px;padding: 0px;background-color: rgb(198, 198, 198) !important;border-color: rgb(198, 198, 198) !important;font-size:16px;line-height: 20.85px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&#xA0;Contact Customer Support: <a href="mailto:esp.info@modibodi.com" target="_blank" rel="noreferrer noopener" style="margin: 0px;padding: 0px;text-decoration: none;color: inherit;">info@modibodi.com</a><span style="margin: 0px;padding: 0px;background-color: rgb(198, 198, 198) !important;border-color: rgb(198, 198, 198) !important;font-size:16px;line-height: 20.85px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&#xA0;Tip: Please check your junk or spam folder for any updates about your Modibodi return, exchange or store credit, especially if you used a different email address for your order.<span style="margin: 0px;padding: 0px;background-color: rgb(198, 198, 198) !important;border-color: rgb(198, 198, 198) !important;font-size:16px;line-height: 20.85px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&#xA0;Click here to view our&#xA0;<a href="https://www.modibodi.com/pages/returns-policy">Returns Policy</a><span style="margin: 0px;padding: 0px;background-color: rgb(198, 198, 198) !important;border-color: rgb(198, 198, 198) !important;font-size:16px;line-height: 20.85px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;color: rgb(21, 96, 130);"><a href="https://www.modibodi.com/pages/returns-policy">&#xA0;</a></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

We aim to process returns, refunds, and store credit within 7-10 business days of receiving them in our Sydney/UK warehouse, but high volume periods, especially around the holidays and sales, could cause delays.
If you’re concerned that your return h

I haven't received my refund or store credit

Returns & Exchanges

What is Modibodi and how does it work?

Will I feel wet when wearing Modibodi period underwear?

Can I swim in Modibodi underwear?

Can I wear Modibodi without additional protection?

I can’t wear tampons or use a menstrual cup, will Modibodi work for me?

Are Modibodi garments good to use as backup protection during my period?

How often should I change my Modibodi period underwear?

How long will my Modibodi garments last?

Are Modibodi garments stain resistant?

Do Modibodi Garments Smell When Worn? Understanding Odour Control

Why are reusables better than disposables?

How much fluid can Modibodi absorb?

Is it safe to wear period underwear all day?

Are Modibodi products good for sweat and discharge?

How many pairs of period underwear do I need?

Can Modibodi period underwear and period swimwear replace tampons or pads?

Will Modibodi period underwear and period swimwear leak?

Is period underwear and period swimwear hygienic?

What is the 60 Day Risk-Free Trial?

New to Modibodi? Start here!

Can I change my order/delivery address after it's been placed?

How do I order a Modibodi Gift Voucher?

What payment methods do you accept?

I forgot to apply my coupon code! What can I do?

How do I apply a discount/coupon code?

What should I do if there’s an item missing from my order?

What is Shop Pay and how does it work?

What is Shop Now option when you return your items?

How to Unsubscribe from Our Email List

What do I do if I have a faulty item?

What do I do if I receive an incorrect item/order?

Can I upgrade my shipping or receive expedited processing?

What are the terms and conditions for discount codes?

How do I get an invoice for my purchase?

My 20% off Welcome Code isn't working

How do I sign up to get the 20% welcome discount code?

Orders & Payments

When will I receive my item?

Where do you ship from?

What do I need to know about customs, charges and duties?

Do you have a pickup option?

Do you ship to my country?

What happens if my package is held by customs?

Deliveries & Shipping Information

What Is the Right Pair For Me? Finding the Best Modibodi Period Underwear

What makes Modibodi underwear better than regular underwear?

What is Modibodi Teen and what makes it different to Modibodi?

Are Modibodi garments made in Australia?

Are Modibodi products Eco-Friendly?

Are Modibodi products good for sweat and perspiration?

Are Modibodi garments good to use as a back-up during my periods?

All About our Products

What is the Waterproof bag for?

I'd like to share some feedback and ideas for products and services with Modibodi.

Does Modibodi have PFAS or Nanotechnology?

Product Info and Sizing

How do I return my items?

I haven’t received my Modibodi exchange or store credit — what should I do?

What is the procedure if I have issues using the returns portal?

How can I follow up on my Modibodi return?

Can I return or replace an item delayed beyond the 30-day return window?

Can I return an opened item?

How do I use and care for Modibodi period underwear?

How do I store my Modibodi?

I accidentally used a tumble dryer - will my Modibodi still work?

Should I wash my Modibodi underwear before wearing it?

Wash and Care Guide

Customer Outreach Program

Customer Experience

What is period poverty?

Do you use sustainable packaging bags?

Are Modibodi products free from harmful chemicals?

Is Modibodi cotton certified organic?

Are Modibodi garments ethically made?

What is NDIS and am I eligible?

Is Modibodi a provider through NDIS?

What is CAPS and am I eligible?

CAPS and NDIS Information

Social Impact & Sustainability

How can I become a Modibodi stockist?

Can I return a product purchased from a stockist to Modibodi?

Do you have any stockists in my city?

Stockist Inquiries

How do I know which underwear style corresponds to the product I currently have?

I haven’t received my Modibodi exchange or store credit — what should I do?Updated 12 minutes ago