Returns & Exchanges
How do I return my items?
We are currently experiencing delays in processing returns due to coronavirus impacting the ability to deliver and sort. Your return may take up to three weeks to be processed at this time. If you want to follow up on your returned items, please send
I haven’t received my Modibodi exchange or store credit — what should I do?
We aim to process returns, refunds, and store credit within 7-10 business days of receiving them in our Sydney/UK warehouse, but high volume periods, especially around the holidays and sales, could cause delays. If you’re concerned that your return h
What is the procedure if I have issues using the returns portal?
Having trouble using the returns portal? Here’s how to resolve common issues:. Check the Correct Returns Portal for Your Region. Verify Your Order Number. Order Number Not Recognized?. Contact Details:. Returns Policy Reminder. Our returns policy cov
How can I follow up on my Modibodi return?
If you’d like to check the status of your Modibodi return, please email [email protected] with your return tracking number and our team will assist you. Once your period underwear or leak-proof garments arrive at our warehouse, returns are usually pr
Can I return or replace an item delayed beyond the 30-day return window?
Modibodi returns and exchanges must usually be requested within 30 days of delivery for eligible period underwear and leak-proof garments. If exceptional circumstances have delayed your return, please review our Returns Policy or contact our Customer
Can I return an opened item?
If this is your first Modibodi order, you may be eligible for our 60-Day Risk-Free Trial, which allows you to return one opened pair of Modibodi period underwear for a refund or store credit. For other orders, opened leak-proof garments usually can’t