We are currently experiencing delays in processing returns due to coronavirus impacting the ability to deliver and sort. Your return may take up to three weeks to be processed at this time. If you want to follow up on your returned items, please send
We aim to process returns, refunds, and store credit within 7-10 business days of receiving them in our Sydney/UK warehouse, but high volume periods, especially around the holidays and sales, could cause delays. If you’re concerned that your return h
Having trouble using the returns portal? Here’s how to resolve common issues:. Check the Correct Returns Portal for Your Region. Verify Your Order Number. Order Number Not Recognized?. Contact Details:. Returns Policy Reminder. Our returns policy cov
If you'd like to inquire about the status of your order or a return package, please contact us with the following details:. Keep in mind that during peak periods or due to unforeseen delays, we may not guarantee delivery or return processing by a spe
You’ve got 30 days from the delivery date to return or exchange your items. If something has delayed your return, please get in touch with us, and our team will be happy to help you explore your options. Contact Details: