I Haven’t Received My Exchange or Store Credit: What to Do NextUpdated 3 months ago

At Modibodi, we aim to keep our returns process as smooth and efficient as possible.

We usually process returns, refunds, and store credits within 7-10 business days of receiving your items. Please be aware that during busy periods, such as holidays and sales, processing may take a little longer.

What should I do if my return hasn’t been processed?

If you haven’t seen your return processed within the expected timeframe, don’t hesitate to get in touch with us along with your parcel’s tracking number. We’re here to help you promptly.

Contact Details:

• Australia Customer Support: [email protected]
• New Zealand and Cook Islands Customer Support: [email protected]
• USA, Canada, Mexico, and Asia Customer Support: [email protected]
• UK Customer Support: [email protected]
• Europe Customer Support: [email protected]

Reminder: Please check your junk or spam folders for any email updates regarding your return, especially if you used a different email address for your order.