When will I receive my item?Updated 2 months ago

During peak periods such as Cyber Weekend or adverse weather conditions, there may be a slight delay in your order. Rest assured, we are actively working to minimize any inconvenience.

To track your order, log into your Modibodi account and visit the Order History section, where you can find details about your order's status and track its progress in the postal system.

For delivery timeframes in specific regions:

• AU Website Orders: Anticipate 3-5 days for metro areas and 5-7 days for regional. Express delivery is available, taking 1-2 days for metro and 3-5 days for regional.
• NZ and USA Website Orders: We use DHL, and the estimated delivery time is around 5-12 business days.
• EU Website Orders: We aim for a swift delivery, with 3-5 days for EU countries and 5-7 days for non-EU countries.
• UK Website Orders: Enjoy free standard shipping! Delivery estimates are 3-5 days for metro and 5-7 days for regional. Express delivery is also available, taking 2 days for metro and 3-5 days for regional.

Please note during sales events: Due to increased demand, order processing times of up to 5 days may occur. We appreciate your understanding and patience during these busy times.

While we strive for timely delivery, unforeseen events such as strikes or floods may lead to delays. Dispatch may also be delayed for payment or address verification.

Express post during sales: Dispatch may take up to 5 days beyond our standard times, but postage delivery times remain unaffected unless otherwise advised. Unfortunately, shipping costs will not be refunded in the case of dispatch delays.

Kindly note that shipping timeframes are approximate, and while we cannot guarantee or refund delays caused by the carrier, we are committed to ensuring your order arrives as promptly as possible. Thank you! 🚚