When will I receive my item?Updated 7 months ago

Important Notice: During high-demand periods like Mid-Year Sales, Cyber Weekend/Black Friday Sales, or when weather conditions are extreme, our team might experience slight delays in processing and shipping orders. We’re working tirelessly to get your order to you as soon as possible, and we sincerely appreciate your patience and understanding. 🙏

When will I receive updates on my order status?

After placing your order, you’ll receive an email confirmation once it’s processed. We’ll also send you a shipping notification email with tracking information as soon as your order leaves our warehouse. If you don’t see these updates, please check your spam or junk folder, as they might have been mistakenly filtered.

How can I track my Modibodi order?

To track your Modibodi order, simply log in to your account on our website. Navigate to the Order History section, where you can view your order status and access real-time tracking details. This will allow you to follow your package every step of the way.

Estimated Delivery Timeframes:

• Australia:
  • Standard Delivery: Metro areas 3-5 business days, Regional areas 5-7 business days
  • Express Delivery: 1-2 business days for metro, 3-5 business days for regional
• New Zealand and Cook Islands:
  • Standard Delivery: 7-10 business days
  • Express Delivery: 5-7 business days
• USA:
  • Standard Delivery: 7-10 business days
  • Express Delivery: 5-7 business days
• Canada, Mexico, Asia:
  • DHL Express: 3-7 business days
• Europe:
  • Standard Delivery: 3-5 business days
• UK (including Jersey and Isle of Man):
  • Standard Delivery: 2 business days
• Norway and Switzerland:
  • Standard Delivery: 3-5 business days

What should I do if there’s a delay in my order delivery?

While we strive to ship every order promptly, delays can occasionally occur, especially during peak shopping periods or due to inclement weather. Rest assured, we’re actively working to resolve any issues and minimize delays. If you need further assistance or have concerns about your order, please reach out to us:

Contact Details:

• Australia Customer Support: [email protected]
• New Zealand Customer Support: [email protected]
• USA Customer Support: [email protected]
• UK Customer Support: [email protected]
• Europe Customer Support: [email protected]

We’re here to help and ensure you receive your order as soon as possible.