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Modibodi Support Australia

Packages may be held by customs authorities for inspection, documentation, or duties and taxes. Unfortunately, we have no control over this. However, if your shipment is delayed, especially when you&apos;ve paid for expedited shipping, we will follow up with the responsible parties and keep you informed.&#xA0;If you need further assistance please contact our Customer Experience team at:Contact Details:<ul><li style="font-family: Inter; font-size: 16px;">Australia Customer Support: <a rel="noopener">info@modibodi.com</a></li><li style="font-family: Inter; font-size: 16px;">New Zealand and Cook Islands Customer Support: <a rel="noopener">nz.info@modibodi.com</a></li><li style="font-family: Inter; font-size: 16px;">USA, Canada, Mexico and Asia Customer Support: <a rel="noopener">us.info@modibodi.com</a></li><li style="font-family: Inter; font-size: 16px;">UK Customer Support: <a rel="noopener">uk.info@modibodi.com</a></li><li style="font-family: Inter; font-size: 16px;">Europe Customer Support: <a rel="noopener">eu.info@modibodi.com</a></li></ul>

Packages may be held by customs authorities for inspection, documentation, or duties and taxes. Unfortunately, we have no control over this. However, if your shipment is delayed, especially when you've paid for expedited shipping, we will follow up w

What happens if my package is held by customs?

Deliveries & Shipping Information

What is the 60 Day Risk-Free Trial?

Can I change my order/delivery address after it's been placed?

How do I order a Modibodi Gift Voucher?

What payment methods do you accept?

I forgot to apply my coupon code! What can I do?

How do I apply a discount/coupon code?

What should I do if there’s an item missing from my order?

What is Shop Pay and how does it work?

What is Shop Now option when you return your items?

How to Unsubscribe from Our Email List

What do I do if I have a faulty item?

What do I do if I receive an incorrect item/order?

Can I upgrade my shipping or receive expedited processing?

What are the terms and conditions for discount codes?

How do I get an invoice for my purchase?

Orders & Payments

When will I receive my item?

Where do you ship from?

What do I need to know about customs, charges and duties?

Do you have a pickup option?

Do you ship to my country?

What is Modibodi and how does it work?

What size am I?

Will I feel wet?

What Is the Right Absorbency for Me? Finding the Best Modibodi Period Underwear

What makes Modibodi underwear better than regular underwear?

What is Modibodi Teen and what makes it different to Modibodi?

Are Modibodi garments made in Australia?

Are Modibodi garments ethically made?

Are Modibodi products Eco-Friendly?

Can I swim in Modibodi underwear?

Are Modibodi products good for light bladder leaks and incontinence?

Should I wash my Modibodi underwear prior to use?

Can I wear Modibodi without additional protection?

Are Modibodi products good for sweat/perspiration?

I can’t wear tampons or use a menstrual cup, will Modibodi work for me?

Are Modibodi garments good to use as a back-up during my periods?

How often should I change my Modibodi's?

All About our Products

What is the Waterproof bag for?

How do I collaborate with Modibodi?

I'd like to share some feedback and ideas for products and services with Modibodi.

Product Info and Sizing

How do I return my items?

I Haven’t Received My Exchange or Store Credit: What to Do Next

What is the procedure if I have issues using the returns portal?

How do I get an update on my return status?

Can I return or replace an item delayed beyond the 30-day return window?

Returns & Exchanges

How do I use and care for Modibodi?

How do I store my Modibodi?

How long will my Modibodi garments last?

I’ve used the Tumble Dryer, will Modibodi still work?

Are Modibodi garments stain resistant?

Do Modibodi Garments Smell When Worn? Understanding Odour Control

Wash and Care Guide

What is period poverty?

What is the Give A Pair initiative?

Do you use sustainable bags?

After my Modibodi has ended it’s life as leak-proof apparel- what can I do?

Are Modibodi products free from harmful chemicals?

Why are reusables better than disposables?

Is Modibodi cotton certified organic?

Does Modibodi have PFAS or  Nanotechnology?

Modibodi's Shared Value Program

What is the Modibodi Game Changer Grant?

What is NDIS and am I eligible?

Is Modibodi a provider through NDIS?

What is CAPS and am I eligible?

CAPS and NDIS Information

Social Impact & Sustainability

How can I become a Modibodi stockist?

I purchased my garment through an external stockist, can I return to your store?

Do you have any stockists in my city?

Stockist Inquiries

Why has Modibodi been acquired by a Swedish company?

Is Kristy Chong still with Modibodi?

Acquisition

What does biodegradable mean?

What is the challenge we are solving?

What is unique/innovative about the products fabrication that makes it biodegrade?

Are the Biodegradable Briefs fully biodegradable?

How can you dispose of the Biodegradable Brief?

Can you compost Modibodi Biodegradable underwear?

Can the whole Biodegradable Brief be put into landfill?

How many years do the Biodegradable Briefs last?

Do the Biodegradable Briefs work the same as other Modibodi leak-proof underwear?

Is there a difference in absorbency levels with the Biodegradable vs regular Modibodi?

Will the Biodegradable Brief break down in the wash?

How has the biodegradability been tested? What certifications or proof do you have to show they are biodegradable?

How long does it take for the Biodegradable Brief to breakdown?

How many washes do the Biodegradable Briefs last?

Is there a specific washing routine?

Are they Standard 100 Oeko-Tex certified?

Is the Biodegradable Brief deemed fair trade?

Why aren’t all your products biodegradable?

Isn’t cotton biodegradable?

How long was the process of creating biodegradable leak-proof underwear?

Why did Modibodi develop biodegradable leak-proof underwear?

Will Modibodi make more products biodegradable?

Do the Biodegradable Briefs come in any other styles or colours?

How can you tell a pair of Biodegradable Briefs is at the end of its life cycle?

What happens to a regular pair of Modibodi at the end of its life cycle?

Are the Biodegradable Briefs vegan?

Is Modibodi planning on switching all products to be biodegradable?

Will they feel different to the standard Modibodi range?

Does the Biodegradable Brief have warranty period?

How do you store biodegradable undies?

Do you have Biodegradable underwear in your teens and mens ranges?

Will the Biodegradable Brief lose effectiveness overtime, with each wash?

Will an accidental tumble dry / use of fabric softener be more detrimental to the Biodegradable underwear compared to our standard ranges?

Should I cut off the elastic prior to burying?

How do we know if we have the right soil for burying? What if we live in a unit/complex with no backyard?

What bins can we put Biodegradable Briefs in? Can they biodegrade in landfill?

Will there be any odours to consider with the Biodegradable Brief?

Is there a difference in price for Biodegradable vs Standard Modibodi? If yes, why?

Biodegradable Briefs

Collections FAQ's

What happens if my package is held by customs?Updated 20 days ago