If you wish to return your item for refund, exchange or store credit, please follow the steps below to ensure we can process your return promptly.
Step 1. Please visit our returns policy page here to see if your item/s can be returned.
Please ensure you have tried Modibodi garments on top of your underwear. We highly recommend you use a tracked postage service so that your return can be traced if required. Modibodi does not cover or refund the cost of return postage.
You may request a:
· Full refund on the unworn garments (excluding shipping)
· Store credit of the purchase price on the items returned
· Exchange on the unworn garments for the same style, in a different size or color only.
Step 2: Please print the and complete the returns form in the link provided below:
- For customers who purchased from our Australia site, please use our returns portal here to initiate your return. Once you've completed this, all the next steps will be sent to you via email.
- For customers who purchased from our US site, please print and complete the returns form here.
- For customers who purchased from our NZ site, please print and complete the returns form here.
- For customers who purchased from our UK & EU site, please print and complete the returns form here.
Step 3: Send your products back in their original packaging where possible, with the hygiene seal still intact to the warehouse indicated in our returns form.
We aim to process returns/refunds and exchanges within 7-10 business days of receiving them in our Sydney or UK warehouse, but high volume periods, especially around the holidays and sales, could cause delays. If you’re concerned that your return has been delivered but not processed in a timely fashion, please email us and we will be happy to look into this further for you.
If you wish to return something you purchased using AfterPay, the process is the same.
· Store credit cannot be transferred to another person or account.
· Please treat store credit like cash.
· Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
· Store credit never expires.
· Store credit is provided in the currency in which you paid.
· You can view your store credit balance by logging into your Modibodi account.
Bundle packs cannot be refunded as they are heavily discounted items. We are however more than happy to exchange sizes in the same style or issue a store credit for any item/s purchased in the bundle pack so long as the original packaging is intact and unopened.
30 Day Risk-Free Trial
As a first-time customer, you may try one Modibodi underpants for 30-days risk-free and if you don’t like how they function, we will happily give you your money back for 1 pair of underpants.