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Modibodi Support AU

Modibodi Period Underwear are comfortable, sustainable and are designed for period leaks, bladder leaks and discharge. Try it yourself 60 days risk free.

FAQs | Modibodi | Leakproof and Period Proof Underwear

If you're a first-time or new customer and your initial Modibodi order falls short, no problem! We offer a  60 Day Risk-Free Trial without returning the item. Exclusions apply – click here to get the full details. 

Ready to make a claim? Simply email info@modibodi.com with your order number, the product you are claiming, and the reason for your claim. 

We'll need 7-10 business days to review and handle your claim.

🎁I'm new here! Any special offers?

Orders over $99?  Shipping is on us.✌️

We're on the move from Monday to Friday, except for public holidays. Weekend or public holiday orders will ship out on the next business day. Place your order before 8am, and it's out the door the same day.

Check out our estimated standard delivery times:
3-6 business days

And for our estimated express post delivery times:
1-3 business days

To get a heads-up on when your order will arrive, just log in to your Modibodi account, hit up the Order History section, and voilà! You can peek at your order's status and even track its journey in the post.

Keep in mind, during busy times or wild weather, some delays might sneak in, but rest assured we're on it.👌

🚚How fast is your shipping?

Take a moment to read through our terms and conditions, keeping an eye out for any exceptions. You're all set to return products within 30 days of receiving your order. Keep those products unopened, in their original state, and, if relevant, with tags still on.

Ready to start your return? Here's what you need to do:  

1. To get things rolling, head to our returns portal.

2. Once you're all set, send those items back to our warehouse using the address provided in the portal. Keep the tracking number handy for your reference. 

3. We hustle on returns – expect them to be wrapped up in 7-10 business days after the warehouse gets the goods. 

Ready, set, return!🔁

🔁What is your Returns Policy?

Check out our sizing guide here to find your perfect fit. You can also take our Product Quiz to see which product will work best for your body. It only takes a few minutes, we promise.🧡

📏How do I pick the right size and absorbency?

Thanks for your interest in collaborating with us! 🧡

Please fill out our Ambassador Form and we'll share your details with our team. If the right opportunity comes up, they’ll definitely get in touch. 🙌

📱Want to Collab?

We're all about improving our products at Modibodi. Your feedback and suggestions mean a lot to us in making them even better.

Got something to share? Our Customer Insights Form is all ears for your ideas and feedback. 

We can't wait to hear from you! 🙌

💌Product Suggestions/Feedback

Your order hasn't been packed yet. Orders before 10am are dispatched the same day, while orders placed after 10am, public holidays or weekends are dispatched the following business day. 🚚  There may be warehouse packing delays during peak sale periods and extreme weather conditions.

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